Recently we made the decision to remove a certain individual from the community, blocking their ability to play Deceit. Whilst acting after reviewing reports against a user is nothing uncommon, in this specific case I wanted to delve a little further into that process and clarify why this player has been banned.
To start with a little background, a major positive point of the Deceit community’s size is the ability to remain in touch with a broad portion of the player base, hear their feelings on design decisions, and communicate in ways that are much more relatable than a larger game studio might be able to. I’m sure many users can attest to receiving replies to their private messages, even when they stray from the topic of Deceit, assisting them with anything from fixing a sound mixer before an upcoming stream to answering questions about my favourite animations. Whether making the decision to jokingly jump into a rap battle advertising a Deceit streamer, or encouraging another user to vent before responding on the official forums — the aim is to remain in sync with the community. I’ve historically been a vocal member of every game I’ve played and I knowingly embrace playing the mirror to that as people share their views on recent patches in the early hours of the morning.
The point is not to be an invisible figure handing out punishments or a community manager only approachable by those with a significant enough following, in my eyes you are all very much equal and the overarching goal is to allow people to play and have fun.
So why remove anyone at all? There are a variety of infractions listed in the Code of Conduct which we do not allow, it provides a simple framework that, when adhered to, lets the game flow with minimal hitches and users to have fun. If you’d like to read the code of conduct it is available here. As it states, whilst we encourage competitive spirit and let certain heated exchanges slide in the context of an intense game, I have zero tolerance for racism and very little tolerance for abuse of other players, use of third party tools, cheating or exploiting a bug to gain an advantage over other users. No player is above the rules, no matter their perceived popularity or prior contribution, on the contrary a prominent figure would better use their standing to create a positive environment for other players and we often provide rewards as thanks for doing so. To that end, when a user finds a bug that slips past testing we typically approach them and ask for help reproducing it, cutting down on the time it takes to investigate the issue and assisting us with fixing it quickly. This is usually accompanied with thanks and, depending on the type of bug, a request for them to keep it under wraps and not abuse it whilst it’s being fixed (even occasionally allowing us to fix more obvious issues instead of niche things known to very select users). If they choose to ignore the accompanying request and exploit the problem then it’s treated as any other case when a user cheats to gain an unfair advantage, leading to an appropriate punishment.
In this particular case the user was asked to contribute to assisting with reproducing the bug and declined, shortly after they were warned not to continue to use the bug as it would be treated as knowingly exploiting for an unfair advantage which is against the Code of Conduct. Over the next five days the user decided to continue abusing the exploit, often being observed by members of staff streaming themselves doing so. Prior to any action being taken against their account they were warned two additional times that continuing to exploit the bug in question would lead to the closure of their account, reiterating that knowingly using an exploit is a bannable offence. Several hours later upon logging into Deceit they immediately began to abuse the exploit again and appropriate action was taken against their account in line with the warnings they had received.
To dispel any artificially created ambiguity, regardless of who you are if you continually break the rules in Deceit, you’re going to have a bad time. I hope to follow up this community address with some more positive news in the future as our team continues to work hard ironing out the remaining issues in the game and discusses exciting prospects for the future.